Shipping policy

Shipping Policy

Processing Times All orders are carefully prepared and dispatched within 2 business days of payment being received. Please note that during busy periods or product launches, processing times may be slightly longer — we'll always keep you informed.

Shipping Rates & Delivery Times We currently ship within the UK. Shipping rates are calculated at checkout based on the size and weight of your order.

Royal Mail Tracked 48®

Royal Mail Tracked 48® with Signature

Royal Mail Tracked 24®

Royal Mail Tracked 24® with Signature

DPD UK Next Day

DPD UK Two Day

DPD UK Classic

Free shipping on orders over £50

Order Tracking Where a tracked service is used, you'll receive a tracking number by email once your order has been dispatched.

Failed Deliveries & Incorrect Addresses Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders lost due to an incorrect address being provided. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery (additional postage charges may apply).

Damaged or Missing Orders If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us at [your email address] within [X] days of the expected delivery date and we'll do our best to resolve it.

Contact Us For any shipping queries, get in touch at mackemcraftsandbakes@outlook.com or via our contact page